FAQs
How can I directly contact your team?
Our customer service team is here to help with any questions you may have. You can reach us during our business hours Monday – Friday, 9AM–5PM GMT by email at shippingalsafir@gmail.com.
Do you accept returns?
Please see our shipping and returns page
Can I exchange an item?
Unfortunately, we’re unable to offer exchanges at this time. You may return your item for a full refund and place a new order for the size you need.
Can I cancel my order?
As orders are processed promptly, changes or cancellations are not possible once placed. Please take a moment to review your details before checkout.
What payment methods do you accept?
We accept all forms of credit card payments.
- American Express
- Apple Pay
- Bancontact
- Google Pay
- Klarna
- Maestro
- Mastercard
- PayPal
- Shop Pay
- UnionPay
- Visa
The style I wanted is sold out! How can I find out if its being restocked?
Popular items can sell out fast. Join the waitlist on the product page and be the first to know when it’s restocked.